Return & Refund Policy

Last Updated: August 22, 2026

Thank you for choosing OREYNE.

Every OREYNE piece is individually shaped and finished by hand. Our jewelry is created through detailed metal wire craftsmanship, which means subtle variations in shape, texture, wire tension, surface finish, color tone, dimensions, and other handmade details may naturally occur.

These variations are part of the character and individuality of handcrafted jewelry and are not considered defects.

OREYNE offers eligible customers a voluntary 30-Day Return Policy. Our jewelry is also covered by a separate One-Year Limited Global Warranty against eligible manufacturing and craftsmanship defects.

Nothing in this policy limits, excludes, or replaces any mandatory consumer rights available to you under applicable law.

1. 30-Day Returns for Standard Jewelry

For eligible standard, non-personalized items, you may request a return within 30 calendar days from the date your order is delivered.

The 30-day return period begins on the delivery date shown by the applicable shipment tracking record.

To be eligible for a return:

• The item must be unworn and unused.
• The item must be unaltered, unmodified, and undamaged.
• The item must be free from scratches, stains, perfume, cosmetics, or other signs of wear.
• Original jewelry boxes, pouches, cards, packaging, and accessories must be returned where applicable.
• Proof of purchase or your order number must be provided.
• You must contact OREYNE before returning the item.

Please do not send a return without contacting us first. Return instructions and the appropriate return address will be provided after your request has been reviewed.

The return address may vary depending on your location and the nature of the return.

2. Custom & Personalized Jewelry

Jewelry made specifically to your individual specifications or clearly personalized for you is generally not eligible for cancellation, return, or refund for change-of-mind reasons once production has begun.

This may include:

• Custom-designed jewelry
• Personalized designs
• Pieces made to a customer-requested size, dimension, structure, or proportion
• Custom color combinations
• Custom metal, wire, stone, pearl, bead, or component selections
• Engraved or personalized pieces
• Significant modifications requested by the customer
• Unique designs created specifically for an individual customer

A standard OREYNE design that is simply produced after an order is placed is not automatically considered personalized if it follows OREYNE’s standard design, materials, dimensions, and specifications.

This section does not affect mandatory rights relating to defective, damaged, incorrectly supplied, or non-conforming products.

3. Earrings & Hygiene

For hygiene and health protection, certain earrings may be supplied in sealed or tamper-evident hygiene packaging.

If earrings are eligible for a change-of-mind return under this policy, any applicable hygiene seal must remain intact.

Once the hygiene seal has been removed, broken, or otherwise opened after delivery, the earrings may no longer be eligible for a change-of-mind return where permitted by applicable law.

Earrings that have been worn or used are not eligible for ordinary change-of-mind returns.

If an item arrives defective, damaged, incorrect, or materially different from what was ordered, please contact us regardless of whether the hygiene packaging has been opened.

4. Handmade Characteristics

OREYNE jewelry is individually handcrafted rather than mass-produced.

The following may occur naturally and are not normally considered manufacturing defects:

• Slight differences in wire curves or spacing
• Small variations in symmetry
• Minor differences between a photographed sample and the finished piece
• Subtle differences in texture or handmade surface marks
• Slight variations in handmade dimensions
• Natural differences in stones, pearls, beads, or decorative components
• Slight differences in metal tone or surface finish
• Small differences between two pieces in a handmade pair

These characteristics reflect the handmade nature of the work and the individuality of each piece.

However, a substantial manufacturing defect, structural failure, incorrect item, incorrect specification, or material difference from the product description will be handled separately under the provisions below.

5. Damaged, Defective, or Incorrect Items

If your jewelry arrives damaged, defective, structurally faulty, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.

Where possible, please contact us within 7 days of delivery and provide:

• Your order number
• The name of the item
• A description of the issue
• Clear photographs or video showing the item
• Photographs of the packaging if the parcel was damaged during transportation

Depending on the circumstances and applicable law, an appropriate resolution may include:

• Repair
• Replacement
• Partial refund
• Full refund
• Another appropriate remedy

If the product is confirmed to be defective or incorrectly supplied, OREYNE will cover reasonable return shipping costs where required.

The request to contact us within 7 days is intended to help us investigate shipping and product issues quickly. It does not limit any statutory consumer rights you may have.

6. One-Year Limited Global Warranty

Eligible OREYNE jewelry is covered by a One-Year Limited Global Warranty against qualifying manufacturing and craftsmanship defects.

The warranty period begins on the original date of delivery and continues for 12 months.

The warranty is provided in addition to, and does not replace or limit, any mandatory statutory rights available under applicable law.

Full warranty terms, including coverage, exclusions, claim procedures, and available remedies, are set out in our One-Year Global Warranty Policy.

7. Items That Cannot Be Returned for Change of Mind

Subject to applicable law, we may not accept change-of-mind returns for:

• Custom or personalized jewelry
• Jewelry made to individual customer specifications
• Earrings whose applicable hygiene seal has been opened, where the hygiene exception legally applies
• Earrings that have been worn
• Items that have been worn or used
• Items that have been resized, altered, repaired, or modified after delivery
• Items damaged through misuse, improper storage, chemicals, impact, inappropriate water exposure, or failure to follow reasonable care instructions
• Items returned without material parts or accessories originally supplied
• Items returned outside the applicable return period

Any “Final Sale” designation applies only to the extent permitted by applicable law.

These exclusions do not affect rights relating to defective, damaged, incorrect, or non-conforming products.

8. Return Shipping

For an approved change-of-mind return, the customer is generally responsible for the direct cost of returning the item unless otherwise required by applicable law.

We strongly recommend using a trackable shipping service.

The customer remains responsible for the returned parcel until it reaches the designated return location, except where applicable law provides otherwise.

For defective, damaged, incorrectly supplied goods, or approved warranty claims, OREYNE will cover reasonable return shipping costs where required by the applicable policy or law.

Please do not send returns using cash-on-delivery services unless specifically authorized by OREYNE.

9. International Returns, Customs & Duties

Customers returning an international order should clearly mark the parcel as Returned Merchandise / Returned Goods where applicable.

OREYNE is not responsible for customs charges caused by a return being incorrectly declared by the sender.

Import duties, VAT, customs charges, brokerage fees, or other amounts paid directly to governments, customs authorities, carriers, or other third parties may not always be refundable by OREYNE.

Any refund of those charges will depend on the rules of the relevant authority or service provider.

10. Refunds

Once a returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

Where applicable law specifies a particular refund deadline, that deadline will apply.

Otherwise, we aim to initiate approved refunds within 7 business days after inspection of the returned item.

Your bank, card issuer, PayPal, or other payment provider may require additional processing time before the refund appears in your account.

For voluntary change-of-mind returns under OREYNE’s 30-Day Return Policy, original outbound shipping charges are generally non-refundable unless otherwise required by applicable law.

For consumers exercising a statutory withdrawal right where applicable, refunds will be handled in accordance with applicable consumer law, including any legally required refund of standard outbound delivery charges.

Additional costs resulting from choosing a premium, expedited, or more expensive shipping method instead of the standard delivery method may not be refundable where permitted by law.

11. Reduced Value of Returned Goods

You may inspect a returnable product to the extent reasonably necessary to understand its nature and characteristics.

If an item has been handled, worn, or used beyond what is reasonably necessary for inspection and this reduces its value, a deduction may be made from the refund where permitted by applicable law.

Jewelry showing actual signs of wear cannot normally be resold as new.

12. Exchanges

Because OREYNE jewelry is handcrafted, direct exchanges may not always be available.

Where possible, we may offer an exchange or replacement.

Otherwise, you may return an eligible item and place a new order separately.

Custom and personalized pieces remain subject to the restrictions described above.

13. Lost or Undelivered Orders

If tracking indicates that your parcel has been lost before delivery, please contact us so that we can investigate with the carrier.

If the shipment is confirmed as lost, we will arrange an appropriate replacement or refund in accordance with the circumstances and applicable law.

Incorrect or incomplete delivery information supplied by the customer may affect eligibility for replacement or refund.

14. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

For standard items, we will try to accommodate cancellation requests before fulfillment or dispatch.

For custom or personalized orders, cancellation may no longer be available once substantial design work, material preparation, or production has begun.

Nothing in this section overrides mandatory cancellation or withdrawal rights that apply under local law.

15. European Union Consumers

OREYNE’s 30-Day Return Policy is a voluntary commercial return policy and is separate from statutory withdrawal rights.

If you are a consumer in the European Union and the statutory right of withdrawal applies to your purchase, you generally have 14 days from receiving the goods to notify us that you wish to withdraw from an eligible distance purchase without giving a reason.

Certain products may be exempt from the statutory withdrawal right, including:

• Goods made to your specifications
• Clearly personalized goods
• Qualifying sealed goods that are unsuitable for return for health or hygiene reasons once unsealed

For an eligible statutory withdrawal, you may be responsible for the direct cost of returning the goods where you were informed of this obligation before purchase.

Your statutory rights remain unaffected by OREYNE’s additional 30-Day Return Policy or One-Year Limited Global Warranty.

16. How to Request a Return or Refund

To request a return, refund, or report a problem with your order, please contact:

[email protected]

Please include:

• Your order number
• The name of the item
• A brief description of your request
• Photographs or video where relevant

Do not return an item until you have received return instructions from OREYNE.

17. Changes to This Policy

OREYNE may update this policy from time to time to reflect changes to our products, services, business practices, or applicable law.

The current version will be published on oreyne.com with an updated “Last Updated” date.

Any update remains subject to mandatory consumer rights.

18. Need Help With Your Order?

If you have a question about a return, refund, warranty issue, or another problem with your order, please contact us at:

[email protected]

To help us assist you more quickly, please include your order number and a brief description of the issue.

OREYNE
Beauty is felt.