ORDERS & DELIVERY
Shipping & Delivery
Each Tapurea piece is prepared by hand before it begins its journey to you.
Last updated: July 30, 2026
Tracked delivery: typically 7–15 business days after dispatch
Customs and local carrier delays may add time.
Order Preparation
Most pieces require 3–5 business days for handmade preparation before dispatch. Business days do not include weekends or public holidays.
If a product requires a different preparation time, the product page or order confirmation will provide the most specific estimate.
Estimated Delivery
Tracked worldwide delivery usually takes approximately 7–15 business days after dispatch.
Delivery times are estimates rather than guaranteed arrival dates. Customs inspections, public holidays, severe weather, local carrier delays, and remote destinations may require additional time.
Tracking Your Order
When tracking is available, a dispatch confirmation will be sent with the tracking details. Tracking can take a short time to update after the parcel is handed to the carrier.
Shipping Charges
Shipping charges are calculated at checkout based on the destination and available delivery method.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, customs handling fees, or local charges imposed by the destination country. Unless checkout clearly states that charges are included, they are the responsibility of the recipient and are not collected by Tapurea.
Address Changes
Please review the delivery address carefully before completing checkout. Contact us as soon as possible if an address needs to be changed. We will try to help, but changes cannot be guaranteed once preparation or dispatch has begun.
Delayed, Missing, or Returned Parcels
A tracking delay does not always mean a parcel is lost. If tracking has stopped updating for an extended period, a delivery estimate has significantly passed, or a parcel is returned because of an incorrect address, failed delivery, refusal, or unpaid import charges, contact us with your order number. Additional shipping charges may apply before a returned parcel can be sent again.
Damage During Delivery
If an order arrives damaged, photograph the outer packaging, shipping label, internal packaging, and affected item before discarding anything. Contact us as soon as possible, ideally within 7 days of delivery. This request does not limit mandatory consumer rights.