RETURNS & ORDER SUPPORT
Returns & Refunds
We hope each Tapurea piece feels right when it arrives. When something is not right, this page explains the next steps.
Last updated: July 30, 2026
Return Window
You may request a return within 14 days of receiving an eligible item. After approval, send the item back within 14 days using the return instructions provided by Tapurea. Do not send an item to any address shown elsewhere on the website; the return location is provided after approval.
Return Eligibility
For a change-of-mind return, the item must be unworn and unused, free from perfume, makeup, hair products, moisture, or visible damage, and returned with original packaging where reasonably possible.
Non-returnable Items
Custom or personalized work, items altered after delivery, and items that cannot be resold for hygiene or condition reasons may not be eligible for change-of-mind returns. This does not affect mandatory consumer rights.
How to Request a Return
Use our Contact page and include your order number, the item, and the reason for the request. We will reply with the next steps if the return is approved.
Damaged or Incorrect Orders
Please contact us promptly with clear photographs of the parcel, label, packaging, and item. We will review the information and work toward an appropriate resolution.
Return Shipping & Refund Timing
Unless a fault, damage, or incorrect item is confirmed, return shipping is the customer’s responsibility. Once an approved return is received and inspected, refunds are normally issued within 5 business days. Your payment provider may take a further 5–10 business days to show the credit.