OREYNE CUSTOMER CARE

Questions, Answered.

Everything you need to know about our handwoven jewelry, ordering, delivery, returns and care.

Jewelry & Craft

Is every OREYNE piece handmade?

Each OREYNE piece is shaped, woven, and finished by hand in small batches. It is not factory-molded mass production.

Will my jewelry look exactly like the photos?

The overall design, color, and structure will match the listing, while hand shaping and weaving can create small differences in curves, spacing, and texture. These variations are part of the handmade process.

What materials are used?

Most OREYNE handwoven jewelry is shaped from our signature Fine Silver-Plated Copper Wire, carefully selected for the art of hand weaving and sculptural shaping.

The wire is lightweight, flexible and resilient, with a high-gloss finish, long-lasting luster, corrosion resistance, and a skin-friendly feel.

Wire diameters typically range from 0.2–0.4 mm. Different designs use different gauges to achieve their unique forms, structures, and details.

Earring posts are typically crafted in 925 Sterling Silver, with the material, style, and finish adapted to the design and color of each piece.

Additional pearls, beads, accents, and decorative elements vary by design. Please refer to the MATERIALS section on each product page for the exact materials used in that piece.

Are OREYNE earrings suitable for sensitive ears?

Yes. OREYNE earrings are thoughtfully designed with sensitive ears in mind.

Earring posts are typically crafted in 925 Sterling Silver, while the handwoven body is made from our signature Fine Silver-Plated Copper Wire, carefully selected for its skin-friendly, low-allergen qualities and comfortable wear.

Are the earrings sold as a pair?

Most earring listings are sold as a matching pair. If a design is offered as a single earring, that will be stated clearly on its product page.

Are handmade differences considered defects?

Small differences in shape, wire spacing, curves, and texture are normal handmade characteristics. Breakage, severe deformation, missing components, or an incorrect item are not normal variations.

Do you sell tutorials or DIY kits?

OREYNE currently offers finished handwoven jewelry. Tutorials and DIY kits are not available through the shop at this time.

Why does OREYNE use this metal?

OREYNE's Fine Silver-Plated Copper Wire is carefully selected for the balance it offers between flexibility, resilience, lightness, and luster.

Its 0.2–0.4 mm wire diameters allow our artisans to weave, curve, and sculpt intricate forms by hand, while different gauges are selected according to the structure and detail of each design.

The result is jewelry that can create a strong visual presence while remaining remarkably lightweight.

Every curve, every thread, every detail is shaped by hand.

Are OREYNE earrings heavy?

Despite their sculptural appearance, most OREYNE pieces weigh approximately 7–10 g.

Our fine metallic wire allows us to create dimensional, expressive forms while keeping the finished piece relatively lightweight and comfortable to wear.

Exact weight varies by design, so please refer to the DIMENSIONS section on each product page for product-specific details.

Orders & Custom Requests

How do I know if my order was successful?

After a successful checkout, you will see an order confirmation page and receive a confirmation email with your order number. Please check spam or junk mail; if you were charged but cannot find confirmation, contact us before placing another order.

Can I change or cancel my order?

Please contact us as soon as possible. Once a piece has entered handmade preparation or has shipped, a change or cancellation may not be possible.

Can I request a custom piece?

You may contact us with your preferred color, size, style, and any date you are working toward. Acceptance depends on feasibility and current production capacity; custom or personalized pieces may not qualify for standard change-of-mind returns.

Can I change my shipping address?

Contact us promptly with your order number and complete corrected address. We cannot guarantee a change once an order is being processed or has shipped.

What payment methods do you accept?

Available payment methods are shown securely at checkout and can vary by location. Please use the checkout page for the current options available to your order.

Shipping & Delivery

How long does it take to prepare my order?

Most pieces require approximately 3–5 business days for handmade preparation before dispatch. Weekends and public holidays are not business days, and a product page with a different timeframe takes precedence.

How long does delivery take?

Tracked worldwide delivery typically takes approximately 7–15 business days after dispatch. Preparation time is separate; customs, weather, holidays, remote locations, and local carriers may cause delays, so arrival dates are not guaranteed.

Do you ship internationally?

OREYNE offers tracked worldwide delivery. Availability for a particular destination is confirmed by the options shown at checkout.

How much does shipping cost?

Shipping cost is calculated at checkout based on the destination and available method. You can review it before completing payment.

Will I receive tracking information?

When tracking is available, tracking details are sent after dispatch. Carrier systems can take some time to show their first update.

Will I have to pay customs duties or taxes?

International orders may be subject to customs duties, import taxes, or handling fees charged by the destination country. Unless checkout clearly states otherwise, these charges are normally the recipient’s responsibility.

What should I do if tracking has stopped updating?

A short pause in tracking does not necessarily mean a parcel is lost. If it is significantly beyond the expected timeframe or has had no update for an extended period, contact us with your order number and tracking number.

Returns & Refunds

Can I return an item?

Eligible items may be requested for return within 30 days of delivery. After approval, please follow the supplied return instructions; do not send an item to an address shown elsewhere on the site.

What condition must a return be in?

Change-of-mind returns must be unworn, unused, free from perfume, cosmetics, hair products, moisture, and obvious damage, and returned with original packaging where possible.

Are custom or personalized pieces returnable?

Custom, personalized, altered-after-delivery, or items that cannot be resold because of hygiene or condition may not qualify for change-of-mind returns. This does not affect applicable consumer rights.

What if my order arrives damaged or incorrect?

Keep the outer packaging, shipping label, internal packaging, and affected item, then take clear photos and contact us promptly with your order number. We will review the information before confirming the appropriate resolution.

How long does a refund take?

Once an approved return is received and inspected, the refund is normally issued within 5 business days. Your payment provider may require another 5–10 business days to display the credit.

Who pays for return shipping?

Unless an item is confirmed to be incorrect, damaged, or faulty, return shipping is normally the customer’s responsibility. Each case is reviewed before return instructions are issued.

Jewelry Care

How should I care for handwoven wire jewelry?

Keep jewelry dry and avoid perfume, hairspray, lotions, skincare products, and household chemicals. Store each piece separately in a dry jewelry box or soft pouch.

How should I clean my jewelry?

Gently clean with a soft, dry cloth. Do not soak pieces or use abrasive cleaners, polishing paste, ultrasonic cleaners, or steam cleaners.

What should I do if the woven shape bends?

Avoid repeatedly pulling, flattening, or sharply bending fine wire yourself. Hold pieces by stable connection points rather than individual woven strands.

OREYNE uses Fine Silver-Plated Copper Wire selected for flexibility and resilience. Gentle reshaping may be possible for a subtle change, depending on the design; if you are unsure, please contact us before attempting an adjustment.

Will OREYNE jewelry tarnish or lose its color?

OREYNE's signature metallic wire is selected for its long-lasting luster and corrosion resistance.

It is designed to maintain its refined appearance through everyday wear and to help resist corrosion and everyday oxidation.

As with all jewelry, proper care will help preserve its finish for longer. Avoid prolonged exposure to water, perfume, cosmetics, chemicals, and excessive moisture, and store your jewelry carefully when not in use.

Do you offer repairs?

OREYNE offers repair support for eligible pieces within one year of purchase. Please contact us with your order number and clear photos of the item so we can review the repair options.

Will the jewelry lose its shape?

OREYNE jewelry is created from fine wire selected for its balance of flexibility and resilience.

This allows each piece to be shaped by hand while helping it maintain its sculptural form during normal wear.

Because the structure is intentionally delicate, strong pressure, crushing, or improper storage may alter its curves. If a subtle change develops over time, gentle reshaping may be possible depending on the design.

Still need help?

Send us a message and include your order number if your question is about an existing purchase. We usually reply within 1–2 business days.

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